York St John University – CPD cancellation policy

Cancellation by delegates

We appreciate that there may be occasions where you are unable to attend a CPD course and need to cancel your booking, and we aim to make the process as straight forward as possible. To cancel your place on a CPD course, workshop or other CPD event which requires payment, notice of cancellation must be given ASAP by email to business@yorksj.ac.uk. If your course fee is paid by your organisation, then please be aware that you will need to inform your manager directly.

If you are a fee payer, you may be able to receive a refund depending on when you inform us of the cancellation:

• If you cancel more than 14 days prior to the start of the course you will receive a full refund.
• If you cancel between 7-14 days prior to the start of the course you will receive a 50% refund.
• If you cancel less than 7 days before the event you will not be entitled to a refund.

If you are unable to attend but wish to transfer the booking to someone else, you can do this up to the day before the course starts without any further cost by contacting us via email.

Cancellation by York St John University 

In some circumstances we may need to take the decision to cancel a CPD course, workshop or event. In this case all delegates will be offered a full refund, and if appropriate, be offered priority booking on any rescheduled course in the future. It may also be possible to transfer a booking to another CPD course, if appropriate.